Shipping, Order Tracking & Delivery
You can track your orders in your account created when the order was placed. You will also receive and email about your order status.
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
Pilferage & Missing Item Policy (For CottonFry Products)
If you notice any pilferage or missing items, please contact us within 72 hours of delivery. Claims raised after this period will not be accepted. While we review your case, kindly follow the points below:
- Do not use the product for which you are raising a claim.
- You may be asked to share a short explanation of the issue to help us understand the situation.
- Please send clear photos of the outer packet, inner packaging, and all sides that look tampered or damaged.
- Refunds for prepaid or COD orders will be processed only after the investigation is completed.
Cases Where Refund/Replacement May Not Be Approved
Your claim may be rejected if:
- You are unable to provide the required information.
- Photos of the packet/box are not shared.
- Pilferage or missing items are reported after the same day of delivery, in obvious tampering cases.
- You have disposed of the packaging before 3–4 days of delivery (we may need it for investigation).
- The product has been used after delivery.
- For multi-piece items (for example: cushion sets, rug sets, table runner sets, chair pad sets, etc.), if a single piece is missing, only an exchange will be provided depending on serviceability and product availability.
yes, but product color might slightly vary due to photographic lighting sources or your monitor settings.
Hopefully, It will be restock.
Cancellations and Modifications
You can cancel your order even when it is in packed or shipped status, as long as the cancel option is still visible on our website. This applies to all orders, including items purchased during sales.
Any amount paid will be refunded to the same payment method used at the time of purchase.
Yes, you can update the shipping address of your order before it is processed (packed).
Simply use the ‘Change Address’ option available in the ‘My Orders’ section on our website.
Go to the “Orders” section on our website and select the item or order you wish to cancel.
Returns and Exchange
https://cottonfry.in/return-refund/
Your return may be declined if the product is used, damaged, or returned without original tags/packaging.
If a return request is not approved, the customer will not be eligible for a refund, and CottonFry will not be held responsible in such cases.
For any assistance, please contact our customer support team.
We will make three attempts to pick up your return item. If the item is not collected even after the third attempt, the pickup request will be marked as failed.
You can place a new return request only if the product still meets the return conditions and is within the valid return/exchange period (refer to the product details page).
For further help, please contact our customer support.
Payments
If your payment fails, please try again after checking that all details—such as account information, billing address, and passwords—are entered correctly.
If the payment still doesn’t go through, you can choose Cash on Delivery (COD) (only if it is available for your order).
If the amount has been deducted from your account despite the failure, it will be credited back within 7–10 days once we receive confirmation from the bank.